US Banking process 100% Voice Process Blended Process Graduation required Minimum 06 months experience in International Voice process is must.
No Domestic experience US Shifts Rotational Week Offs No Cabs Only First round is Virtual, Final round is face-to-face only.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries via Voice, Chat, and Email (Blended Process).
Resolve customer complaints and provide timely solutions.
Provide product and service information to customers.
Record customer interactions accurately in CRM systems.
Escalate complex issues to the appropriate departments.
Meet Service Level Agreements (SLAs), quality standards, and productivity targets.
Maintain customer confidentiality and comply with company policies.
Follow up with customers to ensure issue resolution.
Deliver exceptional customer service to enhance customer satisfaction.
📌 Customer Care Executive Blended & Voice Noida
🏢 BaseBiz
📍 Noida