Joyalukkas is looking for enthusiastic and customer-focused Customer Care Executives to support our customers through chat, email, and phone calls. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service. Freshers with strong communication skills are encouraged to apply.

Key Responsibilities
Handle customer queries through chat, email, and phone calls.
Provide accurate information about products, orders, deliveries, payments, returns, and services.
Log and update customer interactions in Zoho CRM.
Resolve customer concerns within the defined service levels (SLAs).
Escalate complex issues to the relevant internal teams and follow up until resolution.
Coordinate with the eCommerce, logistics, showroom, and technical support teams.
Maintain qualified communication with customers across all channels.
Ensure customer satisfaction by providing timely and effective support.
Follow company policies and customer service standards.

Eligibility




Graduate in any discipline.
01 year of experience in customer service, BPO, retail, or eCommerce support.
Freshers with excellent communication skills are welcome to apply.

Required Skills
Excellent verbal and written communication in English.
Ability to communicate professionally over chat, email, and phone.
Basic computer knowledge and typing skills.
Knowledge of Microsoft Office (Word, Excel, Outlook).
Willingness to learn Zoho CRM and customer support processes.
Strong problem-solving and interpersonal skills.
Ability to multitask and work in a fast-paced workplace.
Customer-first attitude with a positive and skilled approach.

Preferred Skills
Knowledge of Hindi or other regional languages is an added advantage.
Basic understanding of online shopping or eCommerce platforms.
Previous internship or customer-facing experience is a plus.

📌 Customer Care Executive Bengaluru
🏢 Joyalukkas
📍 Bengaluru