Working Hours: 9 hrs (Including 1 hour break) Working Days: 6 days working rotational shift & 1 rotational off Below is the of the role - - Customer Communication : Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.
Productive Response : Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.
Active Listening : Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.
Tool Utilization : Utilize software, databases, scripts, and tools appropriately.
Performance Metrics :
Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
Policy Adherence : Adhere to all company policies and procedures.
We are looking for candidates who possess: Excellent Verbal and Written Communication Skills : Solid ability to communicate effectively in both spoken and written forms.
Hindi Proficiency : Fluency in Hindi is mandatory.
Sympathetic
Approach & Multitasking Ability Voice Process Experience : Preferable experience in voice process roles.
Shift Flexibility : Willingness to work in rotational shifts.
📌 Customer Care Executive Ahmedabad (India)
🏢 Go Digit Life Insurance
📍 India
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