Responsible for managing Bucket-1 delinquent customers (30+ Days Past Due) through tele-calling, ensuring timely collections, and reducing delinquency. The role involves customer follow-up, payment negotiation, coordination with field executives, and maintaining compliance with bank policies.

Key Responsibilities
Handle Bucket-1 (30+ DPD) debt collection through outbound calling.
Contact customers and follow up for overdue credit card payments.
Negotiate payment commitments and encourage timely repayment.
Record customer interactions and payment commitments in the banks collection system.
Coordinate and manage field executives through regular calls for customer visits and updates.
Monitor field visit status and ensure timely resolution of assigned cases.
Escalate critical cases to the concerned team manager as per bank guidelines.




Ensure compliance with RBI guidelines and HDFC Bank collection policies.
Maintain high-quality customer interactions while achieving monthly collection targets.

Skills & Competencies
Solid debt collection and customer handling skills.
Positive negotiation and convincing abilities.
Knowledge of collection processes and banking regulations.
Proficiency in MS Excel and collection management systems.
Robust communication and follow-up skills.
Ability to manage field executives and coordinate effectively.
Positive analytical and problem-solving skills.
Ability to work under pressure and achieve collection targets.

📌 Debt Management Collection Officer Mumbai
🏢 HDFC Bank
📍 Mumbai