Key Responsibilities

Project Implementation &
Business Analysis
Lead and oversee the end-to-end project implementation lifecycle for recent and existing

clients.
Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-

offs.
Develop and execute implementation plans, ensuring alignment with client objectives.
Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.
Conduct gap analysis and provide recommendations to enhance operational efficiency.

Customer Success &
Relationship Management
Serve as the primary point of contact for customers, ensuring seamless onboarding and

adoption.
Foster robust relationships with C-level executives (CXOs, COOs) and key stakeholders.
Work proactively to identify challenges and provide solutions to optimize customer

experience.
Monitor customer health scores, ensuring product utilization and satisfaction.

Project Documentation &
Reporting




Maintain detailed project documentation, ensuring clarity and compliance.
Provide weekly/monthly project status updates to internal teams and clients.
Track key project metrics, ensuring timely execution and quality delivery.

Process Optimization &
Internal Collaboration
Identify areas of process improvement and implement best practices.
Work cross-functionally with product, sales, and tech teams to drive innovation.
Contribute internal process improvement initiatives and team knowledge sharing.

Key Performing Index
Customer onboarding & activation TAT
Project implementation success rate
BRD completion & approval timelines
Customer engagement & product adoption rates
CSAT (Customer Satisfaction) score
Process improvement contributions

📌 Customer Success & Implementation Manager Thane (India)
🏢 GoComet
📍 India