07 Aug
|
Pivotal Placement
|
Mumbai
07 Aug
Pivotal Placement
Mumbai
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information and solutions to customer issues and concerns.
Document customer interactions and feedback in the CRM system.
Collaborate with team members to improve customer service processes and procedures.
Assist in training current team members on customer support protocols.
Skills and Qualifications
Excellent verbal and written communication skills in English and Marathi.
Strong problem-solving abilities and attention to detail.
Familiarity with customer support software and CRM systems.
Ability to work in a rapid-paced workplace and manage multiple tasks.
Basic computer skills including proficiency in Microsoft Office Suite
📌 Customer Support Day Shifts Mumbai
🏢 Pivotal Placement
📍 Mumbai