Role Summary:

Manage the end-to-end customer journey across digital channels (Voice, Chat, WhatsApp, Email), driving lead conversion, digital-to-store appointments, customer engagement, and revenue growth while delivering a premium customer experience.

Key Responsibilities:
Qualify and nurture leads from enquiry to closure.
Drive digital-to-store appointments and sales conversions.
Achieve assigned buyer and revenue targets.
Provide personalized product recommendations and consultative selling.
Build robust customer relationships and drive repeat business.
Track pipeline, manage lead ageing, and maintain CRM hygiene.
Collaborate with retail teams to ensure seamless customer handovers.
Handle customer queries, objections, and escalations effectively.

Requirements:




Graduate with 2+ years of experience in sales, customer service, or relationship management.
Robust communication, sales, and relationship-building skills.
Knowledge of CRM tools and Microsoft Excel.
Customer-centric mindset with target-driven approach.
Willingness to work 6 days a week with rotational week-offs.

Key KPIs:
Revenue &
Buyer Target Achievement
Digital-to-Store Conversion Rate
Lead-to-Closure Ratio
CSAT &
Customer Satisfaction
CRM Accuracy &
SLA Adherence
Upsell, Cross-sell &
Repeat Customer Contribution

📌 Digital Relationship Manager Sales Zoya Bengaluru
🏢 Titan Company
📍 Bengaluru