Job Title: Customer Support Executive

Job Type: Full-Time

Location: Chhatarpur, New Delhi (Work From Office)

Industry: Health & Wellness | Nutraceuticals About the Role:

We are looking for a Customer Support Executive who is empathetic, customer-focused, and possesses excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience across multiple communication channels. Key Responsibilities:

Handle customer inquiries via phone, WhatsApp, email, and social media.

Resolve customer complaints and provide timely solutions.

Assist customers with order status, product information, returns, and refunds.

Coordinate with internal teams (Operations, Logistics, Sales, and Retention) to resolve customer issues.

Maintain accurate records of customer interactions in the CRM.

Follow up with customers to ensure issue resolution and satisfaction.

Escalate complex cases to the relevant departments when required.





Maintain high customer satisfaction while adhering to company SLAs.

Identify recurring customer concerns and share feedback with the team for process improvements. Requirements:

Bachelor's degree in any discipline.

1–3 years of experience in Customer Support, Customer Service, or Customer Success.

Excellent verbal and written communication skills in Hindi and English.

Strong problem-solving and conflict-resolution skills.

Basic knowledge of CRM software and MS Office/Google Sheets.

Ability to multitask in a rapid-paced setting.

Prior experience in a D2C/E-commerce company will be preferred.

Preferred

Skills

Customer-first attitude with strong interpersonal skills.

Patience and empathy while handling customer concerns.

Ability to work collaboratively across teams.

Valuable organizational and time-management skills.

📌 Customer Support Executive Delhi
🏢 Muditam Ayurveda
📍 Delhi