Job Title – Customer Service Representative

Position Details
- Employment Type: Full-Time
Experience: 5+ years of relevant experience in a similar role
Work Mode: Remote
Shift Timing: 7:00 PM – 4:00 AM (Night Shift)
Communication: Strong English proficiency
Preferred Qualities: Positive attitude, reliability, and willingness to learn

What You'll Be Doing
- Draft and manage skilled emails and business communications.
Handle client messages and ensure timely responses.
Coordinate regular follow-ups with clients and internal teams.
Prepare and process invoices with accuracy.
Maintain, organize, and update business data and records.
Generate reports and support management with data tracking.
Assist in day-to-day back-office and administrative operations.
Coordination with International Clients

What You Bring to the Table
- Excellent English communication skills.




Professional email drafting and written communication.
Knowledge of AI tools for improving productivity.
Basic Excel skills for data management and reporting.
Reliable, proactive, and quick to learn.
Ability to work independently in a remote setup.

What You'll Learn
- Exposure to working with international clients across different time zones.
Hands-on experience in global business communication and skilled email etiquette.
Practical knowledge of back-office operations and administrative workflows.
Experience in data management, reporting, and documentation.
Opportunity to leverage AI tools to improve productivity and efficiency.
Exposure to international business processes and work from home culture.

📌 Customer Service Representative Ahmedabad
🏢 NYU SOFT SOLUTIONS
📍 Ahmedabad