Role & responsibilities
Should have a pleasing personality.
Greet guests personally and on the telephone.
Provide appropriate seating arrangements.
Ensure the quantity of menus is sufficient to cater to the number of guests.
Make reservation arrangements.
Maintain clean and organized spaces.
Attending walk-in customers and taking them around the property.
Assist them in completing all the initial paperwork.
Check with housekeeping and ensure that doors are clean and stain free.
Fixing appointments of the clients with the sales and CRM team.
Say a warm valuable-bye to the guests. Have a check with every guest to see if everything was wonderful.
Give them a comment card and ask them for their valuable feedback regarding the property.
Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.




Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
Up gradation of customer files w.r.t documents /paperwork.
Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
Regular updation of records for ensuring timely payments, documentation etc.
Filing customer wise in hard copies

Education & Experience Requirement:
Any Graduate with an experience between 2 to 7 years
knowledge and experience of relevant software applications - spreadsheets, word processing, and database management
Exposure in administration, dealing with visitors, guest relation
Should have valuable verbal and written communication skills

📌 Assistant Manager Guest Relations Mumbai
🏢 Shapoorji Pallonji Group
📍 Mumbai