Job Description

Job Purpose

This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform.

Responsibilities
Support orderly trading and operations of short-term European physical gas markets
Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
Learn proprietary trading system functionality and back-office support to effectively communicate with customers and bring resolution to all customer queries
Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff
Produce operational reports, document and update internal procedures, and assist with special projects as needed
Provide front-line customer service support
Provide a quick turn-around to trade disputes

Knowledge and Experience




Bachelors Degree with 2+ years work experience in a customer service/support role
Exposure to commodity markets, ficial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus
Positive problem-solving and analytical skills
Friendly, professional telephone manner and solid interpersonal skills
Must be self-directed and be able to work within a team setting
Strong attention to detail and ability to multi-task under pressure
Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs
Ability to work varying shifts and weekends

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Trade Operations Analyst Hyderabad
🏢 International Centre For Excellence (ice)
📍 Hyderabad