Job Title: Client Retention and Success Manager
Location: Vadodara (Onsite)
Shift: 5PM to 3AM

About the Role:
We are looking for a dedicated and strategic Client Retention and Success Manager to ensure long-term client satisfaction, reduce churn, and maximize customer value. The ideal candidate will play a key role in strengthening relationships, addressing client needs, and driving business growth.

Key Responsibilities:
Develop and execute client retention strategies to enhance satisfaction and loyalty.
Act as the primary point of contact for key clients, ensuring a smooth and engaging experience.
Proactively identify and resolve client concerns to maintain robust, long-term relationships.
Conduct regular client check-ins, business reviews, and feedback sessions.
Collaborate with sales, marketing, and product teams to improve customer experience and engagement.
Monitor client usage, satisfaction levels,



and key retention metrics to take corrective actions.
Identify upselling and cross-selling prospects to drive business growth.
Implement training and onboarding programs to ensure effective product/service adoption.
Maintain detailed records of client interactions and progress using CRM tools.

Qualifications & Skills:
Bachelors degree in Business, Marketing, or a related field.
5+ years of experience in client success, retention, or account management.
Robust communication, problem-solving, and relationship-building skills.
Ability to analyze client feedback and implement solutions to improve satisfaction.
Proficiency in CRM software and customer engagement tools.
Self-motivated, proactive, and able to manage multiple client accounts effectively.

📌 Client Retention And Success Manager Vadodara (India)
🏢 Siox Global
📍 India