Consultant Customer Service (Inbound / Outbound Calling)

Location: Apollo Tyres GBS, Dwarka, Current Delhi
Department: Customer Service
Designation: Consultant – Customer Service
Reporting To: Lead Associate – Customer Service

Job Purpose

Apollo Tyres is looking for enthusiastic and customer-focused specialists to join our Customer Service team. The Consultant – Customer Service will be responsible for handling inbound and outbound customer interactions, resolving customer queries, managing complaints, and ensuring a seamless customer experience through effective communication and timely issue resolution.

Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Understand customer concerns and provide accurate information and solutions.
Resolve customer complaints and service requests within defined timelines.
Escalate complex issues to the appropriate teams and ensure timely closure.
Maintain accurate records of customer interactions in CRM systems.
Coordinate with internal departments to ensure customer satisfaction.
Follow up with customers regarding open cases and service requests.
Achieve service quality, productivity, and customer satisfaction targets.
Ensure adherence to company policies and customer service standards.

Required Skills





Technical Skills
Basic MS Excel knowledge
CRM software and customer support tools
Data entry and record management

Soft Skills
Excellent verbal and written communication skills
Strong customer handling and active listening abilities
Problem-solving and complaint resolution skills
Time management and multitasking abilities
Ability to work in a fast-paced customer service setting
Strong escalation management and coordination skills

Language Requirements

Mandatory:
English
Hindi

Preferred (Any One or More):
Odia
Assamese
Gujarati

Candidates with multilingual communication skills will be given preference.

Educational Qualification
Graduation (Preferred)
Minimum 12th Pass

Experience
0–3 years of experience in:
Customer Service
Customer Support
Voice Process
BPO / Contact Center
Telecalling
Client Servicing

Key Skills

Customer Service, Customer Support, Inbound Calling, Outbound Calling, Voice Process, Telecalling, BPO, CRM, Complaint Handling, Query Resolution, Escalation Management, Client Servicing, Customer Satisfaction, Active Listening, Communication Skills, Email Support, MS Excel, Problem Solving, Multitasking, Hindi, English, Odia, Assamese, Gujarati.

📌 Customer Support Executive New Delhi
🏢 Layam
📍 New Delhi