JOB SUMMARY

We are currently looking for smart and well-presented Front Office Associates who are energetic, customer-focused, and passionate about hospitality. The ideal candidates should have strong communication skills and the ability to create a positive first impression while delivering exceptional guest service.

Job Responsibilities:

Greet and welcome guests in a friendly and professional manner

Manage check-in and check-out procedures efficiently

Handle reservations, cancellations, and room assignments

Respond to guest inquiries, requests, and complaints promptly

Coordinate with housekeeping and other departments to ensure guest satisfaction

Maintain accurate guest records and process payments

Handle phone calls, emails, and walk-in inquiries

Ensure the front desk area remains neat and organized

Requirements:





Minimum 6 months of experience in the hotel industry (Front Office preferred)

Good communication skills (verbal and written)

Robust customer service and interpersonal skills

Basic knowledge of hotel management software (PMS)

Ability to multitask and work in a fast-paced setting

Skilled appearance and positive attitude

Basic computer knowledge (MS Office, email handling)

Preferred Skills:

Attention to detail

Teamwork and collaboration

Cash handling experience

Knowledge of reservation systems

Job Type: Full-time

Pay: ₹16,000.00 - ₹19,000.00 per month

Benefits
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Front Office Associate Kozhikode
🏢 Tiara MPS
📍 Kozhikode