Description

GEM Hospital is looking for a dedicated Front Office Executive to join our team in Chennai. This full-time, in office position offers a fantastic chance to be the first point of contact for our patients and visitors, ensuring a welcoming and effective experience within our healthcare facility.

In this role, you will play a crucial part in managing the front office operations, contributing to the overall patient experience at GEM Hospital. You'll be responsible for coordinating appointments, handling inquiries, and supporting various administrative tasks that keep our hospital running smoothly. We offer a competitive salary range of ₹15,000 - ₹25,000 monthly, along with a supportive work environment focused on professional development and patient care excellence.

Responsibilities
Duties and Responsibilities
Patient Interaction & Reception
Greet and assist patients, visitors, and attendants politely.
Provide information about hospital services, departments, and doctors.
Appointments & Registration




Handle patient registration and maintain accurate records in HIMS.
Manage doctor appointments and confirm schedules.
Communication Management
Attend phone calls, respond to inquiries, and transfer calls appropriately.
Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.
Admission & Discharge Support
Guide patients through admission and discharge processes.
Ensure necessary documents are collected and updated.
Billing & Cash Handling
Assist in billing-related queries.
Handle cash/receipts and reconcile transactions.
Customer Service & Issue Resolution
Address patient concerns with empathy and escalate unresolved issues to the Manager.
General Administration
Maintain cleanliness and orderliness of reception and waiting areas.
Ensure compliance with hospital policies and confidentiality norms.

📌 Front Office Executive Chennai
🏢 GEM HOSPITAL
📍 Chennai