Role & responsibilities
Care Plan Execution Support.
Assist in translating care plans into simple, actionable steps for customers.
Track care plan progress and ensure timely completion of assigned tasks.
Maintain structured trackers for pending tasks and next actions.
Customer Engagement Support.
Engage with customers via calls and WhatsApp, for follow-ups and reminders.
Ensure customers clearly understand next steps and required actions. • Build comfort and trust through consistent and empathetic interactions.
Care Coordination Support
Coordinate with internal teams (clinics, diagnostics, specialists) for appointments and follow-ups.
Assist in identifying missed actions, delays, or potential health risks/concerns, and ensure timely escalation to the relevant team.
Support smooth execution of care plans across touchpoints. 4. Communication & Documentation




Maintain explicit and structured communication with customers and internal teams.
Ensure proper documentation of interactions and updates in CRM.
Support reporting and tracking of customer progress.

Preferred candidate profile

Education

Pursuing or recently completed degree in Life Sciences / Allied Health / Nursing / Pharmacy / Healthcare related fields.

Skills

• Good communication skills (verbal & written)

• Basic understanding of medical terminology (preferred)

• Solid willingness to learn and take ownership.

• Positive organizational and follow-up skills.

• Basic proficiency in Excel and digital tools, with the ability to quickly learn systems like EMR/CRM and manage task tracking and documentation.

📌 Health Coach Bengaluru
🏢 Narayana Health (NH)
📍 Bengaluru