Job Summary:
We are looking for an experienced DMS Consultant with strong knowledge of automobile dealership operations and hands-on experience with Dealer Management Systems. The candidate should understand end-to-end dealership processes across Sales, Service, Spare Parts, Warranty, and CRM modules.

Key Responsibilities:
Provide functional support for the Dealer Management System (DMS).
Understand dealership business processes and map them into DMS workflows.
Support users in Sales, Service, Spare Parts, Warranty, and CRM modules.
Resolve functional issues raised by dealership users.
Coordinate with technical teams for system issues, enhancements, and integrations.
Conduct requirement gathering and gap analysis.
Configure DMS processes based on business requirements.
Perform testing/UAT for DMS enhancements and recent functionalities.
Provide user training and prepare process documentation.
Support data validation, reporting, and MIS requirements.
Coordinate with dealerships, workshops, OEM teams, and other stakeholders.

Required Skills:




Robust knowledge of Automobile Dealer Management Systems (DMS).
Understanding of automobile dealership operations.
Hands-on knowledge of one or more DMS modules:
Vehicle Sales: Enquiry, quotation, booking, allocation, invoicing, delivery.
Service/Workshop: Appointment, vehicle reception, job card, repair order, technician allocation, billing.
Spare Parts: EPC/part identification, ordering, PO, GRN, inventory, parts issue/return, stock management.
Warranty: Warranty registration, claims, approvals, and claim tracking.
CRM: Leads, customer follow-ups, complaints, and customer engagement.
Knowledge of Job Card/Repair Order processes.
Good understanding of dealership inventory and billing processes.
Experience in DMS application support, implementation, or functional consulting.
Positive analytical, troubleshooting, and communication skills.
Experience interacting with dealership users and business stakeholders.

📌 Dms Consultant Kolkata
🏢 Globtier Infotech
📍 Kolkata