Job Title: Head of Distribution Operations

Reports to: COO (direct); CGO (dotted line)

Location: Hyderabad

Level: Senior leadership — responsible for translating commercial targets into operational plans, cost discipline, governance, and analytics across all distribution channels.

Key Responsibilities
Distribution planning: Own annual and quarterly distribution plans (business volumes, revenue, channel mix, cost budgets) and convert strategy into operational roadmaps.
Plan vs delivery monitoring: Track performance vs plan; produce weekly/monthly variance analysis and corrective actions.
Enablement: Design enablers (processes, SLAs, incentives, training, tools) to improve channel productivity and conversion.
Cost management: Build and manage distribution cost budgets; identify optimization levers and ensure spend discipline.
Governance: Establish distribution governance, approval workflows, controls and compliance checks.
Team building: Recruit, structure and lead a Distribution Ops team (planning, MIS, analytics, channel ops).
Cross‑functional liaison: Coordinate with Product, Underwriting, Claims, Finance, IT and Sales to align launches, commissions, MIS and operational dependencies.
MIS & analytics:



Deliver dashboards and analytics for channel performance, unit economics, acquisition cost, persistency and ROI.
Continuous improvement: Drive automation, tool integrations and process standardization to scale operations.
Reporting: Present distribution performance, forecasts and strategic recommendations to the executive team.

Success metrics (KPIs)
Achievement vs distribution revenue/volume targets.
Distribution cost ratio (cost per acquisition; cost as % of premium).
Channel productivity (policies per FTE, conversion rates).
MIS timeliness & data quality.
Persistency and retention for distributed business.
Governance scorecard (SLA adherence, compliance incidents).

Requirements Experience & qualifications
10+ years in distribution, operations or commercial planning (insurance/insurtech/financial services); 5+ years in leadership preferred.
Deep knowledge of insurance distribution channels (brokers, bancassurance, agency, digital, government/tenders).
Education: Bachelor’s degree; MBA or advanced degree preferred.
Solid Excel modelling; experience with BI tools (Power BI/Tableau); familiarity with CRM/distribution platforms; SQL/Python is an advantage.

📌 Head Of Distribution Operations Secunderabad
🏢 Kshema General Insurance
📍 Secunderabad