Delivery Manager BFSI (US Customers) | Key Requirements
Possess close to 15 yrs experience managing teams of 50+ associates.
Lead end-to-end delivery and operations for BFSI engagements, ensuring SLA adherence, governance excellence, customer satisfaction, and delivery predictability.
Possess solid technology orientation with the ability to understand and engage in product engineering, digital transformation, cloud, AI, DevOps, and SRE conversations.
Act as the primary customer-facing leader, building strong relationships with business and technology stakeholders across US-based accounts.
Drive account growth through mining opportunities, solution discussions, transformation initiatives, and support for recent business pursuits.
Collaborate effectively with customer engineering leadership, product owners, architects, and programme stakeholders.




Lead delivery governance including financial management, resource planning, risk management, hiring fulfilment, utilisation, and operational reviews.
Foster a high-performance culture through people leadership, mentoring, succession planning, and capability development.
Demonstrate a growth mindset, proactive problem-solving ability, and continuous improvement focus through automation and innovation.
Robust communication, stakeholder management, negotiation, and executive presentation skills.
Preferred (not mandatory): Leading BFSI engagements for US-based customers, particularly in payments, cards, banking, or financial services domain

📌 Senior Delivery Manager Pune
🏢 Tech Mahindra
📍 Pune