Designation : International Sales Associate [Voice]
Qualification : 12th Pass & Above
Experience : 1 to 2 Years in International BPO Process
Shifts : Night (Rotational), 2 Weeks Off
Job Type : Permanent, Full-Time
Job Role:
1. Handle sales to international customers via telephone (inbound /outbound)
1. Assist customers explain our products or services and complete the sales.
1. Answer customer questions, understand their needs, and suggest the best solutions.
1. Build and maintain positive relationships with new and existing clients.
1. Follow up on leads, make sales calls, and close deals to meet sales targets.
1. Deliver transparent, accurate information to ensure a positive sales experience.
1. Maintain detailed records of customer interactions and solutions provided in the CRM system.
1. Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
1. Ensure proper resolution to the customers issues.
1. Uphold professionalism and empathy in every customer interaction,
aiming for high customer satisfaction.
Skills and Requirements
1. Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.
1. Work Experience: 1 to 2 Years in International BPO Process (inbound or outbound).
1. Prior experience in a International Sales process (US) would be highly desirable.
1. Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
1. Salary Range: As Per Industry Standards.
1. Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently.
1. Willing to work in night shifts.
1. Be a good listener, patient, and able to stay calm in tough situations.
1. Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
1. Solid problem-solving and analytical skills.