We are looking for an experienced ServiceNow ITSM / ITOM / IRM Consultant to manage and enhance enterprise ServiceNow settings. The ideal candidate should have solid expertise in ITSM, CMDB, CSDM, ITOM Discovery, Service Mapping, IRM/GRC, cloud governance, and ITIL best practices. The role involves working with cross-functional teams to improve IT operations, governance, compliance, and service delivery.

Key Responsibilities
Administer, configure, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, and Release Management.
Manage and maintain CMDB and implement CSDM best practices.
Configure and support ITOM Discovery and Service Mapping for infrastructure visibility.
Implement and support ServiceNow IRM/GRC solutions for governance, risk, and compliance.
Manage Application Deployment and Application Lifecycle processes.
Coordinate Change Management and Release Management activities.
Support Vulnerability Management workflows and remediation tracking.
Administer AWS and Azure subscriptions, user access,



and cloud governance.
Monitor cloud user activities and implement access governance controls.
Develop dashboards, KPIs, and operational performance reports.
Collaborate with business stakeholders, infrastructure teams, and vendors to deliver ServiceNow solutions.
Ensure compliance with ITIL processes and organizational standards.
Participate in audits and documentation activities; support SOX Audit/ITGC initiatives (preferred).

Required Skills
ServiceNow ITSM
CMDB & CSDM
ITOM Discovery & Service Mapping
ServiceNow IRM / GRC
Change Management
Release Management
Application Deployment & Application Lifecycle Management
Vulnerability Management
AWS Administration
Azure Administration
Cloud User Activity & Access Governance
ITIL Framework
KPI Dashboards & Performance Metrics
Stakeholder & Vendor Management

📌 Itsm Consultant Bengaluru
🏢 Xanika Infotech
📍 Bengaluru