The Customer Service Executive is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience. The role involves interacting with customers through various communication channels, maintaining accurate records, and coordinating with internal teams to address customer needs effectively.

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels.
Resolve customer complaints and issues in a timely and qualified manner.
Provide accurate information about products, services, policies, and procedures.
Record customer interactions and maintain updated customer data in the system.
Follow up with customers to ensure satisfactory resolution of their concerns.
Coordinate with internal departments to address customer requirements and service requests.
Escalate complex issues to the appropriate team when necessary.




Meet service quality standards and productivity targets.
Maintain a high level of customer satisfaction and professionalism.
Prepare and maintain customer service reports as required.

Required Skills:
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Good interpersonal and relationship management skills.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work in a quick-paced environment.
Attention to detail and robust organizational skills.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Customer Service Executive Two Wheeler Loans Coimbatore
🏢 Tata Capital
📍 Coimbatore