Company: TCS

Skill : IAM

Experience: 6 to 10

Location : Chennai and Hyderabad

Key Responsibilities
Provide Level 2 operational support for IAM platforms, applications, and access management services.
Monitor IAM application health, scheduled jobs, connectors, and integrations to ensure uninterrupted service availability.
Handle IAM-related incidents, service requests, and problem tickets within defined SLAs.
Support user provisioning, deprovisioning, and modification activities across enterprise applications.
Troubleshoot access issues related to authentication, authorization, RBAC, and account lifecycle management.
Perform root cause analysis (RCA) for recurring incidents and implement corrective actions.
Support JoinerMover–Leaver (JML) processes and ensure timely access changes.
Coordinate with application owners, infrastructure teams, and security teams for issue resolution and operational activities.
Monitor and validate identity synchronization, aggregation, reconciliation, and provisioning jobs.




Assist in onboarding applications into IAM platforms by supporting connector configurations and integration testing.
Support access certification campaigns, audit activities, and compliance reporting requirements.
Maintain operational documentation, SOPs, knowledge base articles, and support runbooks.
Ensure compliance with organizational security policies, audit requirements, and governance standards.
Participate in change management, patch validation, and release support activities for IAM applications.
Support privileged access governance and Segregation of Duties (SoD) operational controls.
Generate operational, audit, and access governance reports for stakeholders and auditors.
Collaborate with L3 support and engineering teams for major incidents, enhancements, and platform improvements.
Provide on-call or shift support as required for critical IAM operations.

📌 Iam Application Support Chennai
🏢 Tata Consultancy Services
📍 Chennai