Description

Department: Pre-Sales

Location: Marol, Andheri (East), Mumbai

Role Overview The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up, structured communication, and solid CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.
Key Responsibilities
Lead Engagement
Call every current lead assigned in the CRM within the defined turnaround time (TAT).
Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
Log every call attempt, outcome, and next action in CRM.
Follow-Up Discipline
Execute the complete call-attempt cycle for unresponsive customers before marking leads as dropped.
Maintain consistent follow-ups across WhatsApp and calls to maximize conversions.
Lead Qualification
Assess all leads using the 5-point qualification matrix:

Concept understanding, location preference, budget, customer profile, and move-in timeline.
Identify high-potential leads and prioritize them for site visits.
Site Visit Scheduling
Fix customer-preferred visit slots,



update CRM with accurate scheduling details, and confirm attendance.
Coordinate with in office sales teams and ensure seamless experience during property visits.
Sales Handover
Complete CRM updates before handover to sales, including customer details and lead ID.
Share lead handover communication with sales to ensure clarity and continuity.
Post-Site Visit Nurturing
Reconnect with customers post-visit to identify objections, clarify doubts, and support booking closure.
Collaborate closely with the sales team to address specific concerns and maintain engagement.
CRM Hygiene
Record every customer interaction with accurate tagging, comments, and next-step actions.
Avoid using external trackers, ensuring CRM remains the single source of truth.

Qualifications & Skills
Graduate in any discipline; In Sales/Marketing preferred.
1–3 years of experience in inside sales, pre-sales, or tele-calling.
Strong communication, objection handling, and relationship-building skills.
Comfortable working with CRM systems, lead dashboards, and digital communication tools.
Goal-oriented mindset with a focus on conversions and process discipline.

📌 Inside Sales Associate – Pre Sales & Customer Experience Mumbai
🏢 First Livingspaces
📍 Mumbai