About Us The Tiles House (thetileshouse.com) is a premium tile e-commerce brand shipping pan-India. We're a growing, quick-paced online retail business looking for a sharp, organized person to own our lead pipeline from first contact to quote. What You'll Do

Handle inbound calls & leads — respond to customer queries about tiles, pricing, availability, and guide them through to a sale

Manage WhatsApp Business messages — reply to customer queries, share catalogues, follow up on pending leads promptly

Work leads from Shopify — track enquiries/orders coming through the store, follow up on abandoned carts or quote requests, keep lead status updated

Make PIs (Proforma Invoices) — prepare accurate PIs for customers based on their tile/quantity requirements and confirm before order processing

Follow-up discipline — systematically chase every open lead and quote until it converts or is closed out, nothing sits untouched

Coordinate deliveries — book porters/local transport for confirmed orders, track dispatch and delivery status,



resolve delivery issues

Daily reporting — end-of-day summary of leads handled, PIs sent, and conversions to the founder Who You Are

Comfortable on the phone — confident, polite, doesn't fumble under pressure

Fluent in Hindi and working English (spoken + written) — most calls/WhatsApp will be in Hindi/Hinglish

Basic computer skills: Excel/Google Sheets, WhatsApp Web, Gmail; comfortable learning Shopify admin

Organized and detail-oriented — won't let a lead or a follow-up slip through

Prior experience in customer service, tele-calling, retail sales, or e-commerce support is a plus (not mandatory)

Lives within a reasonable commute of office

Nice to HaveExperience with Shopify or any e-commerce/CRM back-office

Experience preparing quotations/invoices (PI, proforma, sales order)

Prior experience in building materials/interiors/real estate-adjacent business

📌 Lead Management Executive New Delhi
🏢 The Tiles House
📍 New Delhi