Job Summary

Service Support Manager plays a crucial role in: Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business Ensuring high-quality Renewal & Recent Business service delivery Participating in strategic renewal meetings Ensuring smooth delivery of GCoE services Co-ordinate with Service Team Managers to identify opportunities/development areas They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

Responsibilities
Act as dedicated member from GCoE for Account Executives & Account Handlers
Responsible for end-to-end support of the policy lifecycle services
Participating in Renewal Strategic review meetings alongside Executives & Handlers
Support a team of 4 to 6 Account Handlers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center




Collaborate with branch to identify activities that can be offshored to service center
Maintain a positive relationship with branch staff to enhance overall customer experience

Competencies
Excellent Written and Oral communication skills
Interpersonal skills
Stakeholder Management
Ownership and Accountability
Insurance domain knowledge
Logical thinking and decision making

Qualifications
Graduate with minimum 5 years of experience in an Insurance domain
Insurance certification valuable to have
Transition/onboarding of service - valuable to have
SPOC - Single Point of Contact role for operations - good to have
Onshore travel experience good to have
Licenses/Certificates: Insurance Certification will be the additional advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst Service Support Management Pune
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