Job Summary

Job Title Assitant Manager- Customer Engagement (Agency)

Location Mumbai - GO2

Department Operations

Function Operations - Agency

Reporting to Manager

Band 5A

Key Responsibilities
Current Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests, Freelook and Miselling request
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Service to Sales and Service to Recruitment
Managing office administration assets and upkeep of the same
Persistency calling

Measure of Success
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85




100% Banking with 24 hours.

Qualifications
Graduate / Post-Graduate in any discipline.
1- 2 years experience handling front end customer services
Knowledge of service quality is required

Knowledge and Skills Required
Must be highly customer centric
Excellent communication skills
Valuable co-ordination skills
Data management on Excel should be positive

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager Customer Engagement Agency Mumbai (India)
🏢 Axis Max Life Insurance
📍 India