Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time Solutions Support Analyst. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenals core values of Ambition, Innovation, Integrity, and Teamwork.

OVERVIEW

Working as Full time Solutions Support Analyst, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a versatile schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES

The duties and responsibilities of this position include, but are not limited to:
Answering and handling multiple phone calls daily
Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications
Creating and logging service tickets




Responding to internal and external customer concerns while providing exceptional customer service
Learning, use and conduct technical training
Ensuring adherence to standards and policies of the organization

REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position:
Possess or are working towards a Bachelors degree or Diploma
Possess at least 2 years of experience in customer support environment through both voice and chat channels
Excellent oral and written communication skills
Proficient using Microsoft Office Suite
Highly motivated, disciplined, self-directed and customer service oriented
Demonstrate robust problem solving, deductive reasoning and decision-making skills
Demonstrate strong organization, planning and prioritizing abilities
Learn and perform multiple tasks in a rapid-paced environment
Work independently as well as in a team environment
Demonstrate our core values of ambition, innovation, integrity and teamwork
Willing to work over rotational and weekend shifts

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📌 Support/helpdesk/system Admin Voice And Chat Channels Bengaluru
🏢 Fastenal
📍 Bengaluru