Package 28K + + Transport + Food Allowance / Month
Objective:
The objective of the role is to assist clients with hardware and software issues. They should provide in office or remote technical assistance including all IT-related issues.
He must keep himself available at the customer site as per the requirements and support for uninterrupted IT facilities and services
Addressing user requests and following up to ensure timely and satisfactory resolution.
He must have Basic experience on the below IT systems – L2 L1 switch configuration, Router configuration, P2P device configuration, and troubleshooting.
Configuring and troubleshooting Hardware, Network and Software related issues reported by users.
He must have Basic understanding knowledge of Server and Firewall.
He must balance and match with site-specific customer rules and guidelines along with D-Tech policies.
He should be able to manage client end meetings independently
Competency / Skills
Hands-on technical expertise to manage issues at the client site.
Ability to communicate effectively.
Identifying problems and finding quick and sound solutions.
Must be versatile in considering rotational week offs.
Qualification:
Any Graduate, Diploma in Electronics and Communication / Diploma in IT / BCA with 1- 2 years of experience.
Mandatory
Solid technical knowledge
Flexibility
Team working and relationship building.
Time Management
English Fluency