Role Purpose

Rustomjee is looking for a senior business leader to build and scale a customer-led growth ecosystem that strengthens customer relationships, drives advocacy, creates a world-class membership and privileges platforms.

The role will be responsible for developing customers and influencing the sales value through customer lifetime value enhancement, repeat purchases, upgrades, family referrals, strategic partnerships, community engagement and global market development.

This is not a traditional CRM, loyalty or referral marketing role.

We are looking for a commercially oriented leader who can build relationships, communities, partnerships and experiences that translate into long-term business growth.

Key Responsibilities

Loyalty/Membership & Customer Ecosystem

Design and launch a premium Rustomjee Membership Platform

Develop customer privilege and recognition programs

Build customer communities across projects and cohorts

Create engagement programs for HNIs, entrepreneurs, specialists and families

Establish customer advocacy and ambassador programs





Drive customer lifetime value and repeat purchase behaviour

Experiences & Community Building

Curate exclusive customer experiences

Founder interactions

Golf and lifestyle events

Wellness and cultural experiences

Business networking forums

Family engagement programs

Build an ecosystem where customers view Rustomjee as a long-term relationship and not merely a property developer.

Responsibilities include:

Wealth manager engagement

Family office relationships
Diaspora community engagement

Strategic Partnerships:

Develop partnerships across

Luxury hospitality

Wealth management

Golf and lifestyle clubs

Airlines

Luxury automotive brands

Premium retail and wellness brands

Commercial Impact:

Drive revenue through

Customer upgrades

Repeat purchases

Family purchases

Community advocacy

Customer introductions

NRI purchases
Investor purchases

📌 Marketing Manager Customer Ecosystem, Membership & Global Markets Mumbai
🏢 Keystone Realtors
📍 Mumbai