Customer Service U.S. Support (Voice Process)

We are looking for an experienced Customer Service Professional to support U.S. & canadian consumers through high-quality phone interactions.

Mandate Experience:
5+ years in customer service, preferably in a contact center or B2C environment.
Experience in inbound voice process handling international customers

Key Responsibilities:
Deliver clear, fluent, and skilled communication with solid active listening and cultural awareness.
Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided).
Accurately log cases in Salesforce while multitasking during live calls.




De-escalate challenging situations and ensure a positive customer experience.
Prioritize and manage highvolume inquiries with solid organization and time management.

Skills & Competencies:
Excellent verbal & written English communication.
Strong customer focus, empathy, patience, and conflictresolution skills.
Proficiency in any CRM tool; strong multitasking ability.

Shift:
Ability to work U.S. business hours (8:00 AM 6:00 PM CST).

NOTE Candidates who previously attended the interview for this position will not be eligible for this interview

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