Job Responsibilities
Handle customer queries through Email and Chat support.
Process customer requests accurately within defined timelines.
Update and maintain customer records in internal systems.
Verify, review, and process customer information.
Ensure quality and accuracy while handling assigned tasks.
Follow company policies, SOPs, and client guidelines.
Coordinate with internal teams to resolve customer issues.
Maintain productivity and quality targets.
Prepare reports and complete assigned documentation.

Required Skills
Positive written English communication skills.
Basic computer knowledge and typing skills.
Knowledge of MS Office (Word, Excel, Outlook).
Ability to work in a fast-paced environment.
Strong attention to detail and accuracy.
Good analytical and problem-solving skills.
Willingness to work in rotational shifts or night shifts.

Educational Qualification




Any Graduate / Diploma.
Final-year students awaiting results may also apply (subject to company policy).

Preferred Skills
Experience in Email Support, Chat Support, Data Entry, Back Office Operations, or Non-Voice BPO.
Valuable typing speed with high accuracy.
Basic knowledge of CRM or ticketing tools is an added advantage.

Benefits
Attractive Salary Package
Performance Incentives
Paid Training
Career Growth Opportunities
PF & ESI Benefits (As Applicable)
Friendly Work Environment
Night Shift Allowance (If Applicable)

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages
Flexible schedule
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Non Voice Process Coimbatore (India)
🏢 Sara infotech
📍 India