Job Title: EUC IT Support Engineer (L2) Role Overview The EUC IT Support Engineer provides day-to-day IT support for end-users across the organization. This role ensures smooth functioning of desktops, laptops, mobile/Tab devices, and related IT services, while escalating complex issues when needed.

Key Responsibilities User Support: Handle all the IT issues, including hardware, software, and network troubleshooting.

Collaborate with customer stakeholders and vendors to deliver reliable IT services.

Document processes, configurations, and best practices for knowledge sharing

Device Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Application Support: Provide support for business applications (MS Office, email, collaboration tools, etc.).

Incident Resolution: Diagnose and resolve technical problems within agreed SLAs.

System Updates: Perform OS updates, patching,



and security compliance checks.

User Training: Guide employees on IT best practices and secure usage of systems.

Documentation: Maintain records of incidents, resolutions, and asset inventory.

Collaboration: Work with L3 engineers and vendors for advanced troubleshooting and project support.

Skills & Qualifications Robust knowledge of Windows/Mac OS, MS Office, and common enterprise applications.

Experience with Active Directory, Intune, Defender, O365, Exchange, and endpoint security tools.

Valuable understanding of networking basics (LAN/WAN, VPN, Wi-Fi).

Excellent communication and problem-solving skills.

2?4 years of IT support experience preferred.

Microsoft

Intune,Azure AD,MS Defender for Endpoints (EDR/ATP),Windows

📌 Partner Consultant Deskside Support Bengaluru (India)
🏢 Happiest Minds Technologies
📍 India