● Monitor network infrastructure, systems, and services 24×7 using network monitoring tools.

● Identify, troubleshoot, and resolve network faults and connectivity issues.

● Escalate complex incidents to senior engineers or relevant support teams as per defined procedures.

● Perform first-level diagnosis of IP network problems and service outages.

● Track, update, and close trouble tickets within agreed service levels (SLAs).

● Monitor network performance, utilization, and availability to ensure optimal operation.

● Coordinate with field engineers, vendors, and customers during fault resolution activities.

● Maintain accurate records of incidents, outages, and maintenance activities.

● Assist in implementing network changes, upgrades, and planned maintenance activities.

● Generate daily, weekly, and monthly operational reports.

● Ensure compliance with operational procedures, security policies, and quality standards.

● Support continuous improvement initiatives to enhance network reliability and service quality.

📌 Noc Engineer Only Cisco Ccna Can Apply Gurugram
🏢 Headsup Corporation
📍 Gurugram