Job Requirements About the Role Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you’ll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub.
Key Responsibilities Resolve escalated complaints from Nodal/PNO/CMD desks Ensure zero comeback and timely resolution Maintain quality in responses and ticket accuracy Identify root causes and suggest process fixes Collaborate across teams for faster grievance closure What We’re Looking For Education: Graduate/Postgraduate (any discipline) Experience: 2–3 years in customer service or grievance handling Skills: Robust communication, product knowledge, decision-making, and empathy
📌 Nodal Escalation Officer Navi Mumbai
🏢 IDFC FIRST Bank
📍 Navi Mumbai
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