About the Role

We are looking for a Partner Relationship Manager to own the end‑to‑end journey of business partners, from onboarding through certification cycle support and issue resolution. This is a client‑facing operations role requiring solid communication, disciplined time management, and relationship management skills.

Key Responsibilities
Relationship lifecycle management including onboarding, coordination, and engagement
Acting as the primary contact for partner queries, escalations, and follow‑ups
Coordinating certification workflows end‑to‑end: applications, audit scheduling, certification decisions
Tracking report submissions between partners, auditors, and internal teams
Managing timelines across multiple partner accounts and proactively flagging delays
Coordinating surveillance, recertification schedules, and scope extension requests
Liaising with internal teams for contract review, quotation support, and certification cycle planning
Maintaining accurate records in CRM/CB management systems
Supporting nonconformity follow‑up coordination and closure verification tracking
Preparing MIS/status reports and dashboards in Excel for management visibility
Handling day‑to‑day customer communication with responsiveness and professionalism

Mandatory Requirements




Operational process knowledge: End‑to‑end understanding of certification body operations
Excellent communication: Robust verbal and written skills

Must‑Have Skills
Client/partner relationship management ability
Sharp time management across multiple accounts
Basic working knowledge of ISO management system standards (e.g., ISO 9001) and certification report formats
Proficiency in Microsoft Excel, Word, and CRM/DMS tools
Well‑organized, proactive, and able to work independently

Positive‑to‑Have Skills
Prior exposure to certification bodies, audit firms, or compliance‑driven services
Familiarity with IAF Mandatory Documents or accreditation requirements
Experience with certification management software or CB/CRM platforms
Understanding of CAPA/nonconformity handling processes
Exposure to process improvement or Lean/Six Sigma fundamentals

Ideal Candidate Profile
4–5 years of experience in client relationship management, business coordination, or operations
Certification/compliance industry background is a plus but not mandatory
Comfortable being the primary escalation point and coordinating across teams to drive outcomes

📌 Partner Relationship Manager – Operations Jg Ahmedabad
🏢 IAssess Consultants
📍 Ahmedabad