Job Summary:
Mazus Hotels and Resorts (Swiss Holidays), a premium hospitality property in Wayanad, is seeking an experienced and dynamic Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, in-depth knowledge of hospitality operations, and the ability to efficiently manage multiple departments.

Key Responsibilities:
Oversee and manage day-to-day hotel operations across all departments (Front Office, Housekeeping, Maintenance, and F&B; coordination)
Ensure high standards of guest service and handle guest feedback, complaints, and special requests professionally
Monitor occupancy, revenue performance, and operational efficiency
Coordinate with sales and marketing teams to improve bookings and revenue
Supervise, train, and motivate staff to maintain service excellence
Implement and maintain standard operating procedures (SOPs)
Ensure compliance with health, safety, and hygiene standards
Manage vendor coordination and ensure timely availability of supplies
Prepare daily, weekly, and monthly operational reports
Maintain cost control and optimize resource utilization

Requirements:




Bachelor’s degree in Hospitality Management, Business Administration, or related field
Minimum 3–5 years of experience in hotel operations or a similar leadership role
Strong leadership, communication, and team management skills
Ability to handle multiple properties/departments is an added advantage
Good knowledge of hotel management systems and OTA platforms
Problem-solving attitude with a focus on guest satisfaction

Skills & Competencies:
Leadership and team management
Guest relations and service excellence
Operational planning and execution
Revenue awareness and cost control
Communication and interpersonal skills

Benefits:
Competitive salary as per industry standards
Food and accommodation provided
Growth opportunities opportunities within the group

Working Schedule:
Versatile working hours as per operational requirements

Pay: From ₹25,000.00 per month

Advantages
Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time
Paid time off

Work Location: In person

📌 Operations Manager Wayanad
🏢 MAZUS URBAN EXPRESS
📍 Wayanad