Job Title: Sales Manager – Legal BPO Services / Subscription Sales (Loan Defaulter Segment)

Location: Bangalore, India

Department: Sales & Operations

Reports To: Head – Business Development

Experience Required: 8–12 years in outbound sales / contact center management

About The Role We’re seeking a dynamic and results-driven Sales Manager to lead our outbound BPO operations focused on promoting legal and lawyer subscription services for loan defaulters. The ideal candidate will have proven experience managing large-scale sales teams, driving conversions, and ensuring compliance within regulated services.

Key Responsibilities
Lead, train, and motivate a team of 50+ outbound sales agents to achieve daily, weekly, and monthly subscription targets.
Plan and execute outbound calling strategies for loan defaulter segments to convert potential customers to paid legal consultation or service subscriptions.
Monitor team performance through KPIs (conversion rates, talk time, closure rate, etc.) and enforce performance improvement plans as needed.
Ensure agents adhere to compliance guidelines, communication protocols, and legal service scripts.




Work closely with the legal and operations teams to align customer acquisition efforts with service capabilities.
Prepare sales forecasts, MIS reports, and data-driven insights for management.
Drive team engagement, process quality, and retention strategies in a quick-paced BPO setting.
Implement CRM practices and optimize lead management for maximum efficiency.

Candidate Profile
Graduate or Postgraduate with 8–12 years of experience in BPO/Tele-sales/Contact Center management.
At least 3–5 years of experience leading large outbound sales teams (50+ agents) in financial, legal, or subscription-based services.
Robust experience in sales operations, scripting, training, and performance optimization.
Ability to handle end-to-end sales processes, including strategy, execution, and reporting.
Excellent communication, leadership, and team management skills.
Proficient in CRM tools, MS Excel, and call center reporting systems.

Key Skills
Outbound Sales & Telemarketing
Legal / Financial Service Sales
Team Leadership (50+ agents)
Sales Strategy & Target Achievement
CRM and Process Optimization
Compliance & Quality Assurance

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