Location : Hyd (onsite)
Operations Manager - International Customer Suppor t
We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement s.
Requiremen
ts:5 years of experience in customer support/contact center operati
ons2 years of team management experie
nceStrong knowledge of KPIs such as CSAT, SLA, AHT, FCR, and Qual
ityExcellent communication and stakeholder management ski
llsExperience in international customer support/BPO prefer
red
Key Ski
lls: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem ent.
📌 Operations Manager Hyderabad (India)
🏢 TP
📍 India