Job Title: Post-Sales Application Engineer

Location: Bangalore, India

Shift: Night Shift

Employment Type: Contract on Payroll of Mynd Solutions

Work Mode: Onsite

Travel: None

About the Job:

Put your experience to work as an Application Engineer in the dynamic and challenging setting of Keysight's Application and Technical Support team.

Every day you will have the opportunity to impact the success of multiple customers as they work on the forefront of technology. You will be provided with access to the breadth of Keysight's electronic measurement equipment, training with our senior application engineers

You will help Keysight's customers select and utilize the right solutions for their electrical and electronics testing needs across a breadth of industries including automotive, wireless, aerospace, education, and semiconductor.

Responsibilities:
Monitor and log customer issues in CRM tools.
Handle US region customer Email, Calls and Web Interactions
Effectively work and communicate with worldwide support and the other L2 teams
Accurately log, track and maintain customer service requests.
Achieve customer satisfaction and support metric goals and SLAs.




Provide software licensing support for Keysight customer and provide basic technical assistance using Knowledge base articles
Leverage post-sales interactions with customers, to investigate more broadly and provide highly qualified opportunities to sales.

Basic Qualifications:
CS, ECE, BCA or equivalent bachelors degree
1-year relevant experience in Networking products, IT customer support.
Explicit written and verbal communication skills in the English language; must be able to explain technical concepts and subjects over the phone and through email.
Robust organisational skills: ability to multi-task, prioritise and work well under pressure.
Must work well in a team environment and be self-motivated.
Strong analytical skills to analyse and solve problems.
Experience in customer service in IT industry is an added advantage

Nice to have Qualifications:
Previous experience on Networking Technologies, Network protocols, TCP/IP and

security concepts
Operating knowledge on Switches, Routers and Firewalls
Experience on Ixia products is an advantage
Installing and Troubleshooting windows applications and knowledge on Linux is plus

📌 Post Sales Application Engineer Bengaluru
🏢 Mynd
📍 Bengaluru