Location: Bengaluru Department: Patient Services / Reception Employment Type: Full-Time Role Overview We are looking for a friendly, qualified, and organized Receptionist to be the first point of contact for patients visiting our eye hospital. The ideal candidate will ensure a smooth patient experience by managing appointments, registrations, inquiries, and coordinating with clinical teams. Key ResponsibilitiesPatient Reception - Assist patients with registration and check-in procedures.
Guide patients through consultation, diagnostic, and surgery workflows.
Address patient queries and direct them to the appropriate department.
Appointment
Management - Schedule, confirm, and reschedule appointments.
Coordinate doctor schedules and patient flow.
Manage follow-up appointments and reminders. Communication - Answer incoming phone calls and respond to patient inquiries.
Provide accurate information regarding hospital services, timings, and procedures.
Handle patient concerns courteously and escalate issues when required. Billing & Documentation - Collect consultation and procedure payments.
Generate receipts and maintain transaction records.
Maintain patient records and ensure accuracy of information entered into the hospital management system. Must-Have Skills - Excellent communication skills in Kannada and English
Pleasant personality and professional demeanor
Robust customer service orientation
Basic computer skills (MS Office, email, data entry)
Ability to multitask in a busy hospital setting
Good organizational and coordination skills Preferred Qualifications - Graduate or Diploma holder in any discipline
1–3 years of experience as a receptionist, hospital receptionist, customer service executive, or front desk associate
Experience in a hospital, clinic, diagnostic center, or healthcare setting is preferred