Description

We are looking for a dedicated Relationship Manager to join Mahindra Holidays in Kerala. As a Relationship Manager, you will play a crucial role in maintaining and enhancing customer relationships to drive business growth and customer satisfaction. You will be responsible for managing client portfolios, understanding their needs, and providing tailored solutions to meet their requirements in the leisure and travel industry.

As a key member of the Mahindra Holidays team, you will work on exciting projects aimed at fostering long-term relationships with customers, promoting loyalty, and ensuring a high level of service delivery. This role is essential in driving customer engagement, retention, and revenue generation for the company, making it an integral part of our success in the leisure and travel sector.

Responsibilities:
Build and maintain strong, long-lasting customer relationships
Understand customer needs and develop customized solutions




Act as the main point of contact for customer inquiries and issue resolution
Collaborate with internal teams to ensure customer satisfaction
Identify recent business prospects with existing clients
Prepare reports on account status and customer feedback
Stay up-to-date with company products and services
Participate in promotional activities and events to enhance customer engagement

Requirements:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work well in a team workplace
Customer-oriented approach with a focus on delivering high-quality service
Valuable organizational and time management skills
Knowledge of the leisure and travel industry is a plus
Proficiency in CRM software and MS Office
Ability to multitask and prioritize tasks effectively

📌 Relationship Manager Kerala (India)
🏢 Mahindra Holidays
📍 India