Enquiry Management
Attend inbound customer enquiries and acknowledge enquiries received through various channels – emails, website, telephone, online platforms.
Attend to Inquiries from all trade portals.
Attend to all enquiries from dealers
Understand the requirements of customers.
Communicate with purchase/operations team to get the prices if required
Provide quotations
Follow up and solve all customer queries to get the orders Quotations Management :
Prepare quotations as requested on a timely basis
Follow up with customers if the quotations are received
Answer all queries of customers & close the orders Sales Order Processing :
Verifying the purchase order received from clients against negotiated quotation
Register the PO in system and allocate job number




Preparation of sales orders against the PO Dispatch Coordination :
Coordination with Operations team regarding the status of the dispatch
Keeping the client updated about the delivery schedule and delays if any and remaining in coordination with the client and delivery person until they receive the product Payments Follow up :
Following up with customers for recovery of funds
Coordinating with accounts department for resolving queries pertaining to recovery of funds
Ensuring funds are recovered as per schedule ERP Management :
Enquiry entry in the system
Sales Team visit entry in the system

📌 Sales Support Executive Automotive Thane
🏢 VRSamadhan
📍 Thane