Responsibilities Team Leadership: Lead, mentor, and organize a team of SAP BASIS engineers ensuring optimal 24x7 coverage and service delivery.

Customer & Service Management: Act as the primary technical point of contact for customers or Service Delivery Managers, managing service reviews, escalations, and ensuring adherence to SLAs.

Cross-Team Coordination: Collaborate seamlessly with the Monitoring and Infrastructure workstreams to resolve complex issues and deliver end-to-end solutions.

Incident & Request Management: Oversee the lifecycle of Level 2 and Level 3 tickets, changes, and incidents within Jira, ensuring swift and high-quality resolution.

Technical Oversight: Supervise SAP transports, upgrades, database management, and system refreshes, ensuring best practices are followed.

Profile Experience: 5+ years of hands-on experience in SAP BASIS administration, with at least 1–2 years in a leading, coordinating, or supervisory role.





Deep knowledge of SAP architecture, NetWeaver, HANA/Sybase/Oracle databases, and experience managing On-Premise, Cloud (AWS/Azure/GCP), and Hybrid environments.

Tools: Proficient with Jira or similar ITIL-based ticketing tools.

Management Skills: Proven ability to manage technical teams, handle customer-facing communications, and prioritize workloads under pressure.

Robust analytical and problem-solving skills.

Attention to detail and procedural discipline.

Valuable communication skills in English.

Team-oriented mindset with accountability.

Proactive and responsive attitude.

Ownership of assigned tasks and tickets.

Strict adherence to processes and escalation rules.

Continuous learning and improvement mindset

Reports to PMS-CoE Manager.

📌 Sap Basis Team Lead Hyderabad
🏢 VISEO
📍 Hyderabad