Company Description CollegePass empowers ambitious students to become future-ready leaders in fields such as medicine, law, technology, and entrepreneurship. The company focuses on helping learners thrive in a world shaped by AI and rapid change.

Through personalized mentoring, comprehensive preparation, and strategic guidance, CollegePass supports students in securing admits at elite universities. The team is dedicated to equipping learners with the skills, confidence, and mindset needed for long-term academic and professional success.

Role Description The Senior Customer Service Associate is a full time, hybrid role based in Bengaluru, with flexibility for some work-from-home. This role manages inbound and outbound interactions with students and families via phone, email, chat, and other channels, ensuring prompt, accurate, and empathetic responses.

The associate handles inquiries about programs, admissions support, schedules, and policies, while resolving issues and escalating complex cases when required. Day-to-day responsibilities include tracking service requests, maintaining detailed records in CRM systems, monitoring service quality, and contributing to process improvements that enhance the overall customer experience.



The role also involves collaborating with mentoring, operations, and product teams to ensure consistent communication and high satisfaction levels.

Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a track record of handling high-volume interactions professionally.
Ability to drive Customer Satisfaction and deliver a positive Customer Experience through empathy, active listening, and solution-oriented communication.
Excellent Phone Etiquette and communication skills, with clear spoken and written English and the ability to explain complex information simply.
Experience using CRM or ticketing tools, and comfort working with digital collaboration platforms.
Demonstrated problem-solving skills, attention to detail, and ability to prioritize in a fast-paced setting.
Prior experience in education, edtech, or student-facing roles is an advantage.
Bachelor’s degree in any discipline or equivalent practical experience.
Willingness to work in a hybrid mode based in Bengaluru and occasionally adjust hours to support global time zones.

📌 Senior Customer Service Associate Bengaluru (India)
🏢 CollegePass
📍 India