Senior Analyst - Payment Operations

Location: Delhi

Experience: 5+ Years

Shift: Rotational

Role Overview

We are looking for a Senior Analyst - Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities
Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
Ensure timely execution of transactions while maintaining high operational accuracy.
Drive process improvements, workflow optimization, and operational excellence.
Monitor and ensure adherence to SLAs, KPIs, and operational controls.
Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.




Identify prospects to leverage automation and AI to improve productivity and reduce manual effort.
Create and maintain SOPs, dashboards, and operational reports.

Must Have
5+ years of experience in Payment Operations within a Payment Gateway or FinTech setting.
Hands-on experience in Cross-Border Payment Operations.
Strong understanding of reconciliations, settlements, refunds, and payment exception management.
Experience working with multiple stakeholders across business functions.
Excellent analytical, communication, and problem-solving skills.

Positive to Have
Experience with workflow automation tools such as n8n, Make, or Zapier.
Basic knowledge of Python, JSON, SQL, or APIs.
Exposure to AI-driven operational workflows and automation initiatives.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst Payment Operations New Delhi (India)
🏢 Tazapay
📍 India