Manage and resolve customer complaints professionally and courteously.
Provide exceptional customer service through various channels, including phone, email, and chat.
Develop and implement effective solutions to improve customer satisfaction and loyalty.
Collaborate with internal teams to resolve complex customer issues and enhance overall customer experience.
Analyze customer feedback and suggest improvements to products and services.
Train and guide junior team members to ensure high-quality customer service standards.

Job Requirements
Minimum 2 years of experience in customer service or a related field.
Robust knowledge of customer service principles and practices.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.
Solid analytical and decision-making skills with attention to detail.
Experience with CRM software and other customer service tools is an asset.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Senior Executive Customer Service: Lucknow
🏢 Dhl Supply Chain
📍 Lucknow