Senior Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) - Responsible for driving service excellence initiatives within Wholesale Integrated Service Excellence (WISE) teams.
Acts as a senior specialist focusing on enhancing customer experience and operational efficiency.
Works closely with various internal departments to ensure seamless service delivery.
Requires robust stakeholder management and communication skills.
The role is based in Current Delhi, involving coordination across multiple service areas.
Suitable for candidates with prior experience in service excellence or related roles in financial services.
Emphasis on process improvement, quality assurance, and customer satisfaction.
The position demands a proactive approach to problem-solving and continuous improvement.
Collaboration with cross-functional teams to implement best practices and standards.
Ideal for specialists aiming to contribute to high standards of service in banking and financial sectors.

📌 Senior Service Excellence Specialist New Delhi (India)
🏢 Kotak Mahindra Bank
📍 India