Roles & Responsibilities

Key Responsibilities
Own end-to-end relationship management for assigned key accounts, ensuring high operational reliability and effective escalation management.
Act as the face of Loadshare for key clients and build long-term, trust-based partnerships.
Develop and manage relationships with senior stakeholders at client organizations.
Understand customer business requirements, workflows, and challenges; design and propose scalable solutions.
Drive account growth by identifying upsell, cross-sell, and optimization prospects.
Collaborate closely with internal teams, including Operations, Product, Sales, Finance, Business, and Analytics.
Track daily performance metrics, analyze variances, and report insights to senior management.
Conduct profit and cost analysis for key accounts and ensure the financial health of accounts.
Manage new account onboarding, lifecycle management, and smooth Go-Live execution.
Coordinate with the Finance team to ensure timely billing and collections.




Stay informed about market trends, competition, and customer landscape to influence strategic decisions.
Drive continuous process improvement, optimization, and operational excellence.

Skills & Competencies
Strong analytical mindset with the ability to make data-backed decisions.
Go-getter attitude with high ownership and accountability.
Comfortable working in a rapid-paced workplace with high ambiguity.
Excellent communication and stakeholder management skills.
Ability to influence without authority using logic, data, and facts.
Innovative, curious, and proactive in challenging the status quo.
Capable of working independently with minimal supervision.

Experience & Qualifications
3+ years of relevant Key Account Management experience
Prior experience in 3PL, freight, consulting, or logistics organizations preferred

📌 Senior Key Account Manager Bengaluru
🏢 Loadshare Networks
📍 Bengaluru