Provide technical support including diagnosis, analysing, repair, set-up, configuration, etc.
Assume end-to-end support ownership of the 8 Workspace service towers: E-Comms (Messaging), Active

Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video

Conferencing, Web Tools.
Articulately respond to client questions/concerns/complaints.
Keep clients informed on request status.
Ensure proactive monitoring of all workspace systems and diligently identify and mitigate issues and weaknesses before they manifest into audit concerns or business impact.
Ensure the health and robustness of workspace systems in providing global business agility, stability and continuity.
Document the design and implementation record of workspace systems in a structured and consistent manner so that relevant teams can consume accordingly.
Ensure that all client incidents or requests for service are recorded in the
automated Service Desk system, that information is updated on a timely basis as
service incidents are responded to,



and that information is of sufficient quality and
detail that another technician can assume responsibility for the next step in incident resolution.
UEM/Dynamics, SCOM, SCCM, Quest ActiveRoles Server, Quest Password Manager, Quest Analytics,

GPO, Windows Server and Desktop OS, Microsoft SCCM and SCOM.
Experience with delivery and support of audio and videoconferencing systems - MS Teams and Zoom experience an advantage.
Demonstrable action taker attitude and responsiveness to business requests.
Excellent command of digital tools to manage projects and daily tasks at both a team and personal level.
Excellent communication (Email, phone, IM) and verbal presentation skills.
Team player, positive personality and motivation.
Valuable interpersonal and communications skills.
Valuable command of written and spoken English
Microsoft MCSE or MCP will be an advantage.
Investment bank or regulated industry experience will be an advantage.

📌 Senior Support Analyst Pune
🏢 Puresoftware
📍 Pune